Company Information
Nuzelqir™
Nuzelqir™ is owned and operated by Hangzhou Xianxi Technology Co., Ltd.
Return & Refund Policy
A considered purchase deserves clear support after delivery.
We want you to feel confident when ordering from Nuzelqir™. If a product does not meet your expectations or an issue occurs with your order, this policy explains how return requests, exchanges, damaged items, and refunds are handled.
Please review the conditions below before returning any product. Contacting our customer service team first allows us to confirm eligibility and provide the correct return instructions.
Eligible products may be submitted for a return request within 90 calendar days after the date on which the order is delivered.
You Have 90 Days After Delivery
Return requests for eligible products must be submitted within 90 calendar days of delivery.
The return period begins on the date the shipment is recorded as delivered to the destination address.
Requests submitted after the applicable return window may not qualify for a standard return unless otherwise required by applicable consumer law.
Condition of Returned Products
For a preference-based return, the product should generally remain in substantially the same condition in which it was received.
Unless the return relates to a defect, damage, incorrect item, or another qualifying product issue, returned merchandise should be:
- Unused and not materially altered
- Free from damage caused after delivery
- Returned with the original components and accessories
- Returned with original packaging where reasonably available
- Accompanied by an order number or other proof of purchase
Products showing substantial use, missing essential components, or damage unrelated to the original shipment may not qualify for a full preference-based return.
Contact Us Before Sending Anything Back
To request a return, contact our customer service team at service@nuzelqir.com.
Please include enough information for our team to identify your purchase and understand the reason for the request.
- Your order number
- The product you wish to return
- The reason for the return
- Your name and order email address
- Photos or video where relevant to the request
Our team will review the request and provide the appropriate return instructions if the product is eligible.
Our Business Address Is Not Automatically Our Return Warehouse
Nuzelqir™ may use different fulfillment and return facilities depending on the product, destination, and logistics requirements.
Once your return request has been reviewed and approved, our customer service team will provide the appropriate return warehouse address and return instructions.
Products sent to an unauthorized address may be delayed, rejected, or become difficult to identify and process.
Who Pays for Return Shipping?
Preference-Based Returns
If you simply change your mind, order the wrong product, or no longer want an otherwise correctly supplied item, you are generally responsible for the return shipping cost, unless applicable consumer law provides otherwise.
Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product ordered, Nuzelqir™ will provide an appropriate replacement, refund, or return solution without requiring you to bear reasonable return costs arising from our error or a qualifying defect.
Inspect Your Order After Delivery
We recommend checking your order shortly after it arrives.
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible so that we can review the issue.
Where relevant, please provide clear photographs showing:
- The affected product
- The specific damage or defect
- Any missing or incorrect components
- The external shipping package if transit damage is visible
After reviewing the information, we will provide an appropriate resolution based on the circumstances of the order.
Certain Products May Have Different Return Conditions
Some products may not qualify for a preference-based return once they have been materially used, altered, or customized.
Unless required otherwise by applicable law, return restrictions may apply to:
- Custom-made or personalized products
- Products modified at the customer's request
- Items clearly identified as final sale before purchase
- Products damaged through misuse or improper handling after delivery
- Items missing substantial components because of post-delivery loss
These restrictions do not remove rights that may apply when a product is defective, damaged on arrival, incorrect, or otherwise covered by mandatory consumer protection law.
If you are unsure whether a specific product can be returned, please contact us before sending it back.
Exchanging for a Different Product
Because inventory availability can change, we generally process exchanges by first handling the return of the original product.
Once the return has been approved, you may place a separate order for the product or configuration you prefer.
If your original item was incorrect or defective, please contact us before placing another order so our team can determine the most appropriate solution.
Contact Us as Soon as Possible
If you need to change or cancel an order, please contact us promptly after placing it.
We will make reasonable efforts to assist before the order enters fulfillment or is transferred to the shipping carrier.
Once an order has already been processed or dispatched, cancellation may no longer be possible. In that situation, the applicable return process may be used after delivery.
Statutory Cooling-Off Rights
Where applicable under European Union or European Economic Area consumer law, qualifying consumers may have a statutory right to withdraw from certain distance purchases within 14 days without providing a reason.
The statutory right may be subject to legal exceptions, including certain customized or otherwise excluded goods.
Nothing in this policy is intended to reduce mandatory consumer rights available under applicable law.
What Happens After Your Return Arrives
When a returned product reaches the designated return facility, it may be inspected to confirm that the return corresponds with the approved request and applicable return conditions.
Once the review is complete, we will notify you whether the refund has been approved.
Where a partial refund or another adjustment is appropriate because of the condition of a preference-based return, we will communicate the applicable outcome before final processing.
Approved Refunds Return to the Original Payment Method
Once a refund has been approved, it will generally be issued to the original payment method within 5–10 business days.
After the refund has been issued by us, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Processing times after issuance are determined by the relevant financial institution and may vary.
Unless another method is required by applicable law or agreed in exceptional circumstances, approved refunds are returned to the payment method originally used for the order.
If Your Approved Refund Has Not Appeared
If we have confirmed that a refund has been issued but it has not yet appeared in your account, please first allow the normal processing period used by your bank or payment provider.
If more than 15 business days have passed after we confirmed issuance and you still cannot locate the refund, please contact us at service@nuzelqir.com.
Please include your order number when contacting us so that we can review the payment record more efficiently.
Return & Refund Support
Questions about a return, exchange, or refund?
Our customer service team can assist with return eligibility, damaged products, incorrect orders, return instructions, exchange questions, and refund status.
For an existing order, please include your order number and the email address associated with the purchase.
Customer Support Email:
service@nuzelqir.com
Customer Service Phone:
+86 159 9013 3814
Customer Service Hours:
Daily, 08:00–22:00
Business Address: Room 202152, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Puyan Subdistrict, Binjiang District, Hangzhou, Zhejiang, China.
Customer Support Email: service@nuzelqir.com
Customer Service Phone: +86 159 9013 3814
Customer Service Hours: Daily, 08:00–22:00