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Company Information

Nuzelqir™

Nuzelqir™ is owned and operated by Hangzhou Xianxi Technology Co., Ltd.

Legal Company Name Hangzhou Xianxi Technology Co., Ltd.
Business Address Room 202152, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Puyan Subdistrict, Binjiang District, Hangzhou, Zhejiang, China
Customer Support Email service@nuzelqir.com
Customer Service Phone +86 159 9013 3814
Customer Service Hours Daily, 08:00–22:00
Legal Representative Li Xing
Unified Social Credit Code 91330108MAKBP5W15P

Contact Nuzelqir™

Thoughtful support for every part of your experience.

Whether you are considering a Nuzelqir™ product, preparing for an upcoming outdoor gathering, checking the status of an existing order, or need assistance after your purchase, our customer service team is available to help.

Because our collection includes modular dining systems, serving accessories, outdoor wine service pieces, food organization products, and other specialized outdoor dining designs, we understand that questions may sometimes go beyond simple order information.

You are welcome to contact us regarding product use, order details, delivery questions, returns, product issues, or general customer service matters.

Customer Support Email

service@nuzelqir.com

Customer Service Phone

+86 159 9013 3814

Customer Service Hours

Daily, 08:00–22:00

Business Address

Hangzhou Xianxi Technology Co., Ltd.
Room 202152, 20th Floor, Yandafang Wenyuan Building,
No. 426 Binwen Road, Puyan Subdistrict,
Binjiang District, Hangzhou, Zhejiang, China

Messages received during customer service hours are reviewed as promptly as possible. Requests received outside normal service hours will be handled during the next available service period.

For Existing Orders

A few details can help us assist you more efficiently.

If your message relates to an order you have already placed, please include enough information for our team to identify the purchase and understand the issue clearly.

When relevant, we recommend including:

  • Your order number
  • The name used when placing the order
  • The email address associated with the purchase
  • The product name involved
  • A brief description of your question or concern
  • Photos or videos if the product arrived damaged, incorrect, or defective

Providing these details at the beginning of your message can reduce unnecessary back-and-forth and help our team review your request more accurately.

Product Questions

Choosing the right piece for your outdoor setting.

Nuzelqir™ products are designed around different parts of the outdoor dining experience, from creating stable dining surfaces to food presentation, wine service, organization, atmosphere, and cleanup.

If you are unsure which product best suits your intended setting or would like clarification regarding a product's intended use, dimensions, configuration, or included components, you may contact our support team before placing your order.

When asking a product-related question, including the exact product name can help us provide a more relevant response.

Delivery, Returns & After-Sales Support

Support should remain clear after checkout.

If you have questions regarding shipment progress, tracking, delivery delays, damaged items, incorrect products, returns, or refunds, please contact our customer service team with your order details.

Return requests should be reviewed by our support team before any item is sent back. Please do not automatically send products to our business registration address unless our customer service team has specifically instructed you to do so.

Where a return is approved, the appropriate return instructions and, where applicable, the correct return warehouse information will be provided to you.

We’re Here to Help

Good service is part of a well-designed experience.

Nuzelqir™ is built around thoughtful outdoor dining, and we believe the same attention should extend to the way customers are supported.

From a first product question to assistance after delivery, our goal is to provide clear information and practical help so that your experience remains straightforward from beginning to end.

Thank you for choosing Nuzelqir™ and for allowing us to be part of the way you gather, serve, and dine outdoors.

Nuzelqir™ Customer Care
service@nuzelqir.com
Nuzelqir™ is owned and operated by Hangzhou Xianxi Technology Co., Ltd.
Business Address: Room 202152, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Puyan Subdistrict, Binjiang District, Hangzhou, Zhejiang, China.
Customer Support Email: service@nuzelqir.com
Customer Service Phone: +86 159 9013 3814
Customer Service Hours: Daily, 08:00–22:00